Refund policy

At Nesta electronic, customer satisfaction is our top priority. Since we deal in mobile accessories and electrical items, we ensure that every product undergoes quality checks before dispatch. Please read our Return and Refund Policy carefully to understand our process.

1. Return Eligibility & Window

We offer a 7-Day Return/Replacement Policy from the date of product delivery.
To be eligible for a return or replacement, your item must be:
- Unused, undamaged, and in the same condition that you received it.
- In its original packaging with all original accessories, user manuals, tags, and warranty cards (if applicable).
- Accompanied by the original invoice or proof of purchase.

2. Damaged, Defective, or Wrong Items Received

Since we sell electronic items and mobile accessories, we strongly recommend recording an unboxing video when opening your package.

Reporting Timeframe: If you receive a damaged, defective, or incorrect product, you must report it to us within 48 hours of delivery.
Process: Email us at nestasharpelectronic@gmail.com or WhatsApp/Call us at +91 8200172812 with your Order ID, clear photos, and an unboxing video showing the defect or damage.
Once verified, we will arrange a free replacement or initiate a full refund.

3. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded due to hygiene, safety, or operational constraints once opened/used:

Products with missing serial numbers, physical damage caused by improper usage, water exposure, or electrical surges.
Mobile screen protectors / tempered glass once the protective seal or layer has been peeled off.
In-ear earphones/earbuds if the seal has been opened (unless received in defective/non-working condition).
Products returned without original packaging or missing accessories.

4. Return Process

Submit Request: Email nestasharpelectronic@gmail.com with your Order ID, reason for return, and supporting photos/videos.
Approval: Our customer support team will review your request within 24–48 hours.
Pickup / Shipping: Once approved, we will arrange a reverse pickup (where available). If reverse pickup is not serviceability in your area, you may need to ship the item back to our registered address.

5. Refunds

Inspection: Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
Prepaid Orders: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
Cash on Delivery (COD) / Other Payment Methods: Refunds for COD orders will be processed via UPI transfer or direct bank transfer to the account details provided by you.

6. Cancellations

You can cancel your order anytime before it has been dispatched by contacting our support team.
Once the order has been shipped, it cannot be canceled directly, but you may request a return upon delivery following our policy rules.

7. Contact Information

For any questions regarding returns, replacements, or refunds, please reach out to us:

Store Name: Nesta electronic
Owner Name: PRASHANT NIMBA HADGE
Email: nestasharpelectronic@gmail.com
Phone / WhatsApp: +91 8200172812
Address: C-11, Wajreshwari Nagar Galli No 1, Dindori Road, Meri, Nashik, PO: Meri Colony, Dist: Nashik, Maharashtra - 422004, India
Website: https://www.nestahome.store/