At Nesta, we strive to offer our customers high-quality home decor products. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility & Window
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Return Window: You can request a return or replacement within 7 days of receiving your product.
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Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags and labels intact.
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Proof of Purchase: A valid receipt, order number, or tax invoice is required to process any return request.
2. Damaged or Defective Items (Unboxing Video Mandate)
Since home decor items can be fragile, we take extra care in packaging. In the rare event that your product arrives damaged, broken, or defective:
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Please notify us within 24 to 48 hours of delivery by emailing us at Nestasharpstore@gmail.com or contacting us via WhatsApp/Phone at +91 8200172812.
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Unboxing Video Requirement: To process damage claims quickly, we kindly request you to provide a clear, unedited unboxing video showing the package opening and the damaged product clearly.
3. Non-Returnable Items
Certain items are not eligible for return or refund:
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Items marked as Final Sale or Clearance Sale.
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Products damaged due to misuse, altered items, or normal wear and tear after delivery.
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Customized or personalized decor products.
4. Return Process
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Submit Request: Email us at Nestasharpstore@gmail.com with your Order ID, product photos/videos, and the reason for the return.
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Pickup & Self-Ship:
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If reverse pickup service is available in your area, our courier partner will pick up the item from your delivery address.
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If reverse pickup is unavailable for your pin code, you may be asked to self-ship the product to our registered address.
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Inspection: Once we receive the returned item, our team will inspect it and notify you regarding the approval or rejection of your refund/replacement.
5. Refunds
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Approved Refunds: Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.
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Cash on Delivery (COD) Orders: For COD orders, refunds will be transferred via UPI or direct Bank Transfer. You will be requested to provide your bank account details or UPI ID via email.
6. Order Cancellations
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You can cancel your order before it has been dispatched from our warehouse.
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Once the order is shipped and tracking details are generated, it cannot be canceled directly; you will need to initiate a return upon delivery.
7. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please get in touch with us:
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Store Name: Nesta
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Business / Owner Name: PRASHANT NIMBA HADGE
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Email: Nestasharpstore@gmail.com
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Phone / WhatsApp: +91 8200172812
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Website: https://nestahome.store/
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Registered Office Address:
C-11, Wajreshwari Nagar, Galli No. 1,
Dindori Road, Meri,
Post: Meri Colony, City: Nashik,
District: Nashik, Maharashtra - 422004, India
